JOB TITLE : Human Resource Manager

Duties and Responsibilities:

• Determines staffing needs;
• Oversees the preparation of job descriptions, drafts advertisements and interviews candidates;
• Oversees the monitoring of employee performance and career development needs;
• Provides or arranges for provision of training courses;
• Undertakes industrial relations negotiations with employees, and representatives and trade unions.
• Develops and administers salary, health and safety and promotion policies;
• Examines and reports on company and departmental structures, chains of command, information flows, etc. and evaluates efficiency of existing operations;
• considers alternative work procedures to improve productivity;
• Stays abreast of relevant legislation, considers its impact on the organisations HR strategy and recommends appropriate action.

Skills, Qualifications and Experience Required:

There are no pre-set entry standards, although entry is most common with a degree or equivalent qualification. Off- and on-the-job training is provided and professional qualifications are available. NVQs/SVQs in relevant subjects are available at levels 3, 4 and 5.

JOB TITLE : Human Resource Officer

Duties and Responsibilities:

• Undertakes research into pay differentials, productivity and efficiency bonuses and other payments;
• Develops and recommends personnel and industrial relations policies, assists with their implementation and drafts staff handbooks;
• Assists with negotiations between management and employees or trades unions concerning pay and conditions of employment;
• Interviews candidates for jobs;
• Advises on training and recruitment, negotiating procedures, salary agreements and other personnel and industrial relations issues;
• Deals with grievance and disciplinary procedures, and with staff welfare and counselling provision.

Skills, Qualifications and Experience Required:

There are no formal academic requirements although most entrants possess a degree or equivalent qualification and/or relevant experience. Many employers expect staff to gain membership of the Chartered Institute of Personnel Development through study for professional qualifications. NVQs/SVQs in this area are available at Levels 3 and 4.

JOB TITLE : Business Advisor

Duties and Responsibilities:

• Assesses the functions, objectives and requirements of the organisation seeking advice;
• Identifies problems concerned with business strategy, policy, organisation, procedures, methods and markets;
• Determines the appropriate method of data collection and research methodology, analyses and interprets information gained and formulates and implements recommendations and solutions;
• Advises governments, commercial enterprises, organisations and other clients in light of research findings;
• Runs workshops, and addresses seminars, conferences and the media to present results of research activity or to express professional views.

Skills, Qualifications and Experience Required:

Entry is most common with a degree or equivalent qualification, but is possible with other academic qualifications. Professional qualifications are available and will be a requirement in some areas.

Duties and Responsibilities:

• Liaises with other senior staff to determine the range of goods or services to be sold, contributes to the development of sales strategies and setting of sales targets;
• Discusses employers or clients requirements, carries out surveys and analyses customers reactions to product, packaging, price, etc.;
• Compiles and analyses sales figures, prepares proposals for marketing campaigns and promotional activities and undertakes market research;
• Handles customer accounts;
• Recruits and trains junior sales staff;
• Produces reports and recommendations concerning marketing and sales strategies for senior management;
• Keeps up to date with products and competitors.

Skills, Qualifications and Experience Required:

Entrants to the professional qualifications of the Chartered Institute of Marketing require GCSEs/S grades, A levels/H grades, a BTEC/SQA award, an Advanced GNVQ/GSVQ Level III, a degree or equivalent qualification and/or relevant experience. NVQs/SVQs in sales and qualifications from other relevant professional bodies are available.

JOB TITLE : Sales & Marketing Executive

Duties and Responsibilities:

• Discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold;
• Quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate;
• Makes follow up visits to ensure customer satisfaction and to obtain further orders;
• Stays abreast of advances in product/field and suggests possible improvements to product or service;
• Maintains records and accounts of sales made and handles customer complaints.
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Skills, Qualifications and Experience Required:

There are no formal academic requirements, although entrants usually possess academic qualifications and/or relevant experience in a particular profession or speciality. Training is usually on-the-job. Professional qualifications and NVQs/ SVQs at Levels 2 and 3 are available.

JOB TITLE : Business Accounts Manager

Duties and Responsibilities:

• Develops and manages business accounts to increase sales of financial products;
• Takes responsibility for the efficient and effective operation of several business accounts;
• Manages teams handling insurance claims;
• Checks customers credit rating with banks and credit reference agencies, and decides whether to offer credit;
• Establishes terms of credit and ensures timely payment by customer, renegotiates payment terms and initiates legal action to recover debts if necessary;
• Carries out and/or supervises general accounting and administrative work

Skills, Qualifications and Experience Required:

There are no formal academic requirements although professional qualifications in accountancy may be required by some employers. These qualifications can be linked to NVQs/SVQs in Accounting at Levels 2, 3 and 4, and apprenticeships may be available in some areas.

JOB TITLE : Web Designer

Duties and Responsibilities:

• Liaises with internal/external client in order to define the requirements for the website;
• Presents design options to the client;
• Designs web pages including graphics, animation and functionality to maximise visual effectiveness and facilitate appropriate access;
• Develops the website and applications;
• Designs and develops web interfaces for relational database systems;
• Establishes methods to ensure appropriate website security and recovery;
• Writes and publishes content for the website;
• Tests website interaction and performance prior to going live, and monitors and maintains functionality of the website;
• Activates the live

Skills, Qualifications and Experience Required:

Entrants usually possess a degree or equivalent qualification, although entry with other academic qualifications and/or significant relevant experience is possible. There is a variety of relevant vocational, professional and postgraduate qualifications available.

JOB TITLE : IT Support Technician

Duties and Responsibilities:

• Provides technical support to IT users
• Advises users on how to resolve hardware and software problems
• Installs and upgrades hardware, cables, operating systems and/or appropriate software
• Facilitates user access to systems
• Refers more complex or intractable problems to appropriate IT professionals
• Researches possible solutions in user guides, technical manuals and other documents
• Maintains a log of work in progress, calls received, actions taken and problems detected;
• Reports on commonly occurring queries to detect underlying problems.

Skills, Qualifications and Experience Required:

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses.